We endeavor for further satisfaction of our customers
as a good corporate citizen.
Our Basic Policy for Customer Satisfaction
We endeavor for securing, maintaining and improving customer satisfaction through various activities in order to play the role of a good corporate citizen.
We value regular communications with our customers, offer safe and sound products and services that are reliable as well as enjoyable and reflect the voice of our customers in our corporate activities.
Action Guidelines of Our Customer Center
- 1.We take actions swiftly, adequately and sincerely upon receiving inquiiries or complaints from our customers. Moreover, we try to be fair and just.
- 2.We actively provide various information that is reliable and enjoyable for our customers.
- 3.We properly reflect customer feedback and social needs in our corporate activities.
- 4.We comply with public regulations regarding protection of customers and with internal voluntary standards in order to protect the rights of our customers.
Establishment of Rules for Communication with Customers